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Terms of Service

Acceptance of Terms

Welcome to Lotus Mu. By accessing and using our services, you agree to the following Terms of Service ("TOS"). Please note that these TOS may be updated by us at any time without prior notice.

Lotus Mu refers to Lotus Mu and its Affiliates, which includes subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership. Throughout these terms, we may refer to Lotus Mu as "We" or "Us." Your continued use of the Service after any updates to the TOS indicates your acceptance and agreement to be bound by the revised terms. In addition, when using specific Lotus Mu services, you are subject to any posted guidelines or rules applicable to those services, which may be periodically posted. All such guidelines or rules are incorporated into the TOS by reference. Please note that these TOS do not apply to other services offered by Lotus Mu, as those services may be governed by different terms. Any disputes arising from this Agreement and its performance shall be governed by the substantive and procedural laws of Bulgaria, without regard to its rules on conflicts or choice of law, and to the extent applicable, the laws of Bulgaria.

Description of Service

Lotus Mu provides users with access to a diverse range of online resources through its network of properties. Our services include various communication tools, online forums, shopping services, personalized content, and branded programming (collectively referred to as the "Service"). Unless explicitly stated otherwise, any new features or enhancements to the current Service, including the release of new Lotus Mu properties, will also be subject to these TOS. You acknowledge and agree that the Service is provided on an "AS-IS" basis, and Lotus Mu assumes no responsibility for the timeliness, currency, deletion, mis-delivery, or failure to store any user communications or personalization settings. To use the Service, you must have access to the World Wide Web and may incur service fees associated with such access. Lotus Mu is not responsible or liable for your access to the World Wide Web. Additionally, you are responsible for providing the necessary equipment, such as a computer and modem or other access device, to connect to the Service. You acknowledge that you are solely responsible for the setup, configuration, and compatibility of the hardware, software, and other equipment required to access the Service.

Registration Obligations

To access the Service, you agree to provide accurate, current, and complete information about yourself as prompted by the Service's registration form. This information, referred to as "Registration Data," should be updated promptly to maintain its accuracy and completeness. If you provide false, inaccurate, outdated, or incomplete information, or if Lotus Mu has reasonable grounds to suspect so, we reserve the right to suspend or terminate your account and deny any current or future use of the Service without any liability to you. We prioritize the safety and privacy of all our users, especially children. If you are a parent or legal guardian allowing a child under the age of 13 to access the Service, it is your responsibility to determine the appropriateness of the Services and Content for your child.

Refund Policy

All types of coins and services obtained through our website and game service are virtual products. Once an order is submitted, we do not issue refunds for virtual products. If you experience any issues with receiving or using our products, we recommend contacting us for assistance. By purchasing our products from our website, you agree that virtual products are non-refundable under any circumstance. If you make a payment, you agree not to dispute or request a partial or full refund. If you do not agree to these terms, please refrain from making any payments.

Member/User Account, Password, and Security

Upon completing the registration process, you will receive an account designation for the Service. You are responsible for maintaining the confidentiality of your password and account and fully liable for all activities that occur under your password or account. Selling or purchasing another user's account or any associated resources (such as characters, items, or credits) is strictly prohibited. You agree to notify Lotus Mu immediately of any unauthorized use of your password, account, or any other security breach. Furthermore, you must ensure that you log out of your account at the end of each session. Lotus Mu cannot be held liable for any loss or damage resulting from your failure to comply with these obligations.

Member Conduct

You understand and acknowledge that all content, including information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials ("Content"), whether publicly posted or privately transmitted via the Service, is the sole responsibility of the person from which such Content originated. This means that you, and not Lotus Mu, are entirely responsible for any Content that you upload, post, email, or otherwise transmit via the Service. Lotus Mu does not exercise control or monitor the Content posted via the Service and, therefore, cannot guarantee the accuracy, integrity, or quality of such Content. By using the Service, you understand and acknowledge that you may be exposed to Content that is offensive, indecent, or objectionable. Under no circumstances will Lotus Mu be liable in any way for any Content, including but not limited to offensive, indecent, or objectionable Content, any errors or omissions in any Content, or any loss or damage incurred as a result of using any Content posted, emailed, or otherwise transmitted via the Service.


All trademarks, logos, and service marks ("Marks") displayed on the Site or Services are the property of Lotus Mu or other third parties. You are not permitted to use these Marks without our prior written consent or the consent of the third party owning the Marks.

Contact Information

If you have any questions, comments, or concerns regarding our Service, please feel free to contact us by sending an email to or using our support service. The Site and Services are operated and provided by Lotus Mu.