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Privacy Policy

Introduction

At our organization (Lotus Mu, available at www.lotusmu.org), we gather various types of information as part of our privacy policy. This information is collected to ensure the smooth functioning of our services and to enhance the user experience. We can also refer to Lotus Mu as "we" or "us". We strive to be transparent about the information we collect from you. This section outlines the types of data we gather:

  • Information We Collect: We gather various types of information to provide and improve our services. This includes personal information, such as your name and contact details, as well as usage information, which helps us understand how you interact with our platform.
  • Use and Sharing of Information: We use the collected information to enhance your experience, provide personalized services, and ensure the proper functioning of our platform. We may share this information with trusted third parties who assist us in delivering our services, such as payment processors, data analysis providers, and customer support teams. However, we never share your information for direct marketing purposes without your explicit consent.
  • Information Security: We prioritize the security of your data and employ appropriate measures to protect it. Our security practices include encryption, access controls, regular system monitoring, and compliance with industry standards. However, it is important to note that no method of data transmission or storage can guarantee complete security. We advise you to take precautions, such as using strong passwords and keeping your login credentials confidential.
  • Your Choices: We respect your autonomy and offer you choices regarding the collection, use, and sharing of your information. You have the option to provide or withhold certain information when using our services. Additionally, you can manage your communication preferences and opt out of non-essential communications.

We value your trust and strive to maintain the privacy and security of your information. By using our services, you acknowledge and consent to the collection, use, and protection of your data as outlined in this policy.

Data Collection

By utilizing any of the services provided by Lotus Mu on a gaming website or platform, you are granted access to its online community. We refer to the gaming website or platform simply as the "Service". When you engage with our Service, you grant Lotus Mu permission to collect, store, and utilize the information you have agreed to provide in accordance with this Privacy Policy.

Directly Provided Information

When you engage with our Service, we have the potential to gather and retain information that you directly provide, as outlined below.

Registration Information

As part of the Service, we may offer you the option to "register" with us through the account creation form. During this process, you will need to supply certain details, including your email address, password, and other relevant information that aids in verifying your account access.

Payment Information

In instances where you make a purchase that is processed by our payment partner, Lotus Mu may receive the payment information you provide. This information is necessary to facilitate the transaction securely.

Customer Support Interactions

When you reach out to our customer support team for assistance, we will gather and retain the contact information you provide, typically including your name and email address. Additionally, we may collect details about your gameplay or activities on the Service, as well as your username. Our aim is to ensure effective support and address your inquiries promptly. The entirety of the correspondence, along with any pertinent information contained within, will be securely stored.

Player and Game Information

In order to enhance your gaming experience and foster social interactions, we gather information regarding your gameplay and interactions with other players. This data is primarily obtained and stored through log files, which are files stored on our servers that document the actions performed on our Service. By collecting this information, we can offer a more immersive and personalized gaming environment.

Communication Features

Lotus Mu provides various features on our Service that enable you to communicate and share information not only with us but also with fellow users. These features encompass participation in player forums, public comments, private messaging, inviting other users, engaging in chat conversations, and sharing web links.

To ensure the safety and well-being of our users, as well as to protect the rights and assets of Lotus Mu in connection with the Service, we may record and store archives of these communications on our servers. By utilizing these communication features, you acknowledge and consent to the recording and storage of such communications for the aforementioned purposes.

Cookies and Automatic Information Collection

When you access the Service, we collect certain technical information to:

  • Analyze how you use our sites and services.
  • Provide a more personalized experience.
  • Manage advertising.

We and service providers acting on our behalf, such as Google Analytics, use log files and tracking technologies to collect and analyze certain types of technical information, including:

  • Cookies
  • IP addresses
  • Device type
  • Device identifiers
  • Browser types
  • Browser language
  • Links and exit pages
  • URLs
  • Platform type
  • Number of clicks
  • Domain names
  • Landing pages
  • Pages viewed and the order of those pages
  • Amount of time spent on specific pages
  • Game state
  • Date and time of activity on our websites or games

In some cases, we associate this information with your user identification number for internal use. We may also use other technologies, including:

  • Web beacons: Let us know if a particular page has been visited or an email has been opened.
  • Tracking pixels: Allow us to advertise more effectively by excluding our current users from certain advertisements, identifying the source of a new registration, or showing you advertisements on other websites.
  • Local Shared Objects (Flash cookies): Help us prevent fraud, remember your gaming preferences, and speed up loading times.

You can set your web browser to:

  • Warn you of attempts to place cookies on your computer.
  • Restrict the type of cookie that is allowed.

Please note that disabling cookies may result in the loss of some features and functionality when playing our games, as Lotus Mu cookies are necessary to track and improve your gaming experience.

It's important to remember that companies serving ads in our games or on our websites may also use cookies or other technologies, and their practices are governed by their own policies.

Other sources

As Lotus Mu, we have the capability to gather or receive information from various sources. These sources include:

  • Lotus Mu users who opt to upload their email contacts
  • Third-party information providers.

The purpose of collecting this information is to enhance your profile and primarily facilitate connections between you and your friends. It will be merged with the other data we collect.

How we use the information we collect

In general, we collect, store, and utilize your information to provide you with a secure, convenient, efficient, enjoyable, and personalized experience. Here are some examples of how we may use the information we gather from you:

  • Creating your game accounts and enabling you to play our games.
  • Identifying and suggesting connections with other Lotus Mu users.
  • Ensuring communication between users.
  • Providing technical support and addressing user inquiries.
  • Preventing fraud or potential illegal activities, as well as enforcing our Terms of Service.
  • Delivering targeted advertisements.
  • Notifying users about game updates.
  • Offering in-game leaderboards and promoting player achievements.
  • Seeking opinions and feedback to enhance Lotus Mu products and services, and personalize your user experience.
  • Informing users about new products or promotional offers.
  • Utilizing common methods such as email communication to reach out to you.

Sharing your information

In certain situations, we may disclose your information to third parties, which are parties other than Lotus Mu. These circumstances include:

Third-Party Service Providers

To ensure the provision of various services, we may share your information with third-party service providers acting on our behalf. These service providers assist us with tasks such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing activities. We strictly instruct these third-party service providers to maintain the confidentiality of the disclosed information and to use it solely for the purpose of providing services on behalf of Lotus Mu.

Advertising of third-party products and services

We prioritize the protection of your personal information and do not actively share it with third-party advertisers for their direct marketing purposes unless you provide your consent. However, there are certain types of information that we may share, which include:

  • Aggregated Information: This refers to information about you and other users in a collective form that does not personally identify you.
  • Anonymous Information: Information that is not linked to your identity.
  • Technical Information: This includes IP addresses and MAC addresses of computers and is shared for the purpose of developing and delivering targeted advertising on our Service and third-party websites.

Within our Service, we may allow advertisers to collect such information using tracking technologies like browser cookies and web beacons. This collected information enables targeted selection and delivery of advertisements, personalization of your user experience, and ensures that the displayed ads align with your interests (commonly known as behavioral advertising). Additionally, web analytics may be performed to analyze traffic and improve your overall experience.

If you would like to learn more about behavioral advertising or opt out of this type of advertising for participating ad networks, you can visit the Network Advertising Initiative or the Digital Advertising Alliance. It's important to note that our collection, use, and disclosure of anonymous or aggregated information are not subject to the restrictions outlined in this Privacy Policy.

Safety, security, and compliance with the law:

We take the safety and security of your information seriously. In order to provide you with the Service, it may be necessary for us to access and monitor your information and the content of your online communications. This includes chat text, IP addresses, and personal information. Additionally, we may need to disclose this information in the following circumstances:

  • Legal Obligations: We may disclose information in response to legal process, such as a court order, search warrant, or subpoena, when we believe in good faith that it is required by law.
  • Compliance with Laws and Regulations: We may disclose information to comply with applicable laws or regulations.
  • Criminal Activities: If we have reason to believe that the Service is being used to commit a crime, we may disclose information for reporting such criminal activity or sharing information with other companies and organizations to prevent fraud and reduce credit risk.
  • Emergency Situations: We may disclose information if we have reason to believe that there is an emergency that poses a threat to your health and/or safety, the safety of others, or the general public.
  • Protection of Rights and Property: We may disclose information to protect the rights or property of Lotus Mu.

These measures are in place to ensure the safety, security, and compliance of our Service with the law.

Sale or Merger

If Lotus Mu goes through a business transition, such as a merger, acquisition, or sale of assets, all of your information, including personal information, may be transferred to the successor entity. If this transfer results in significant changes to Lotus Mu's privacy practices, we will notify you and other users before transferring your personal information.

Children's Policy

Our websites and games are not intended for children under 13 years of age, and we do not knowingly collect personal information from such children. Children under 13 should not use our websites or games. If we discover that we have unintentionally collected personal information from children under 13, we will promptly take steps to remove that information from our records.

Security of Your Information

Lotus Mu takes reasonable security measures to safeguard your information both online and offline, and we are dedicated to protecting customer information. While we implement precautions to mitigate potential security breaches of our websites and customer databases, please note that no website or internet transmission is entirely secure. Therefore, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We encourage you to take measures to maintain the security of your personal information, including keeping your account password secure and logging out after each use. Protecting your account information is crucial to prevent unauthorized access to your Lotus Mu games. If you have any concerns regarding the security of our websites, please contact us at support@lotusmu.org. Please be aware that transmitting information over the internet carries inherent risks, and while we strive to protect your personal data, we cannot guarantee the security of data during transmission to our site. Any transfer of information is done at your own risk. Once we receive your information, we have security procedures and features in place to prevent unauthorized access.

Changes to Our Privacy Policy

In the event that we make significant changes to our Privacy Policy, we will inform you and other users through various means. This may include posting a notice on www.lotusmu.org or sending you a notification to the email address associated with your account. Additionally, we may include notices within our games and other Lotus Mu websites. We recommend that you regularly check www.lotusmu.org and this page to stay updated on any modifications.

Your Privacy Rights

We prioritize the protection of your personal information and do not share it with third parties for their direct marketing purposes unless you explicitly consent to such disclosure. This consent is usually obtained when you choose to receive information from a third party on our websites. If you request us to share your personal information with a third party for marketing purposes, we will only do so for that specific promotion. We do not share information on an ongoing basis with any third party, except for our service providers. To ensure that your personal information is not disclosed for direct marketing use by a third party, simply refrain from giving consent when providing personal information on our sites.

Right of Access

Certain jurisdictions grant users the right to access their personal information. You may exercise your right of access in accordance with the applicable laws in your jurisdiction.

Connect with Us

If you have any questions, comments, or concerns regarding our Privacy Policy, please feel free to contact us by sending an email to support@lotusmu.org. We are here to assist you.

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